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Shipping Information

Last updated: March 1, 2026 · Operated by OneGrab Limited (New Zealand)

💡 You always have a choice
Every prize winner can choose between receiving the physical item or receiving 85% of the product market value as Credits. Digital/activation code prizes are delivered instantly by email.

1. Prize Types

📦
Physical Items
Cars, luxury goods, electronics, home appliances. Shipped via courier to your address.
🎮
Digital / Activation Codes
Game codes, software licenses, gift cards. Delivered by email within 24 hours of claim.
🪙
Credits Buyback (85%)
Credited to your account instantly upon selection. No shipping needed.

2. Physical Prize Shipping — Regions & Timelines

RegionEstimated DeliveryCarrier
Hong Kong / Macau3–7 business daysSF Express / DHL
Southeast Asia7–14 business daysDHL / FedEx
Australia / New Zealand7–14 business daysDHL / Australia Post
North America10–21 business daysFedEx / UPS
Europe10–21 business daysDHL / UPS
Rest of World14–30 business daysDHL / Local carrier

Delivery times begin from the date prize shipping is confirmed, not from the draw date.

3. High-Value Items (Cars & Luxury)

For high-value physical prizes such as vehicles or premium luxury goods:

  • Our team will contact you directly within 3 business days of your claim to arrange logistics.
  • Vehicle delivery or collection arrangements will be coordinated based on your location.
  • Import duties, customs fees, and local taxes are the winner's responsibility unless otherwise stated in the product listing.
  • For winners outside of a feasible shipping zone, the Credits buyback (85%) option is always available.

4. Shipping Costs

OneGrab.io covers standard international shipping costs for all physical prizes. We use reputable carriers (DHL, FedEx, SF Express) with tracking.

However, any import duties, VAT, or customs charges imposed by your country are the winner's responsibility. We recommend checking your country's import regulations for high-value items before selecting the physical prize option.

5. Delivery Address

Winners must provide a complete and accurate delivery address, including:

  • Full name (as on government ID)
  • Street address, city, postal code, country
  • Phone number for courier contact

OneGrab.io is not responsible for delivery failures due to incorrect or incomplete address information provided by the winner.

6. Damaged or Lost Items

If your prize arrives damaged, please:

  • Take photos of the packaging and item immediately upon receipt
  • Contact us at support@onegrab.io within 48 hours of delivery

For lost shipments, we will initiate a carrier investigation. If confirmed lost, we will arrange a replacement or the Credits buyback equivalent.

7. Contact

For shipping enquiries: support@onegrab.io

Company: OneGrab Limited, New Zealand