Refund Policy

When you purchase Credits on OneGrab.io, you are buying platform virtual currency ("Credits") to participate in draws or purchase products directly. Credits are denominated 1 Credit = USD $1.00.

All Credits purchases are final and non-refundable once Credits have been used to enter a draw. This is because draw entries are immediately processed and allocated upon purchase, and the draw may commence at any time after sell-out.

We will issue a full refund of unused Credits to your original payment method in the following cases:

• You purchased Credits but have not used any of them, and request a refund within 7 days of purchase.
• A technical error on our platform resulted in a double charge or incorrect amount being charged.
• A draw is cancelled by OneGrab.io before it is completed — in this case all entries for that draw will be refunded as Credits.
• A product is found to be materially misrepresented compared to its listing description.

• Credits that have already been used to purchase draw entries.
• Free Credits earned through check-in, registration bonuses, or referral rewards — these have no cash value.
• Refund requests made more than 7 days after the Credits purchase date.
• Requests where the purchaser has violated our Terms of Service.

If you win a physical prize and choose delivery:

• Prizes are inspected before shipping. If an item arrives damaged or defective, please contact us within 48 hours of delivery with photos.
• We will arrange a replacement or issue a Credit equivalent at our discretion.
• Change-of-mind returns are not accepted for physical prizes.

Alternatively, all prize winners may elect to receive 85% of the product's market value in Credits instead of the physical item, at any time before the prize is shipped.

To request a refund, email us at support@onegrab.io with:

• Your registered email address
• The date and amount of purchase
• Reason for refund request

We will respond within 3 business days. Approved refunds are processed within 5–10 business days depending on your payment provider.

Filing a chargeback without first contacting us may result in permanent suspension of your account and forfeiture of any remaining Credits. We strongly encourage you to contact our support team first — we are committed to resolving issues fairly.

Email: support@onegrab.io

Company: OneGrab Limited, New Zealand